Open Solutions Inc., Glastonbury
Granite Falls, N.C.-based Bank of Granite has successfully deployed Glastonbury-based Open Solutions Inc.’s document image delivery system, ISCustomerDelivery, to support its large volume commercial account customers. The century-old Bank of Granite has approximately $1.2 billion in assets and 22 offices throughout western North Carolina.
Open Solutions’ ISCustomerDelivery is a fully featured document solution that provides value-added archive and research capabilities for a bank’s commercial account customers. The application delivers images of the front and back of each check and deposited items, as well as critical data on all non-image-based transactions, on a writeable CD-ROM. ISCustomerDelivery is designed to streamline the delivery process and provide instant access to item images, accelerate the research and account reconcilement processes and increase customer convenience, particularly with large volume commercial clients.
“We had a prospective large commercial client who needed their statements on CDs and wanted the ability to search by check number and dollar amount,” said Mark Stephens, senior vice president, chief information officer and director of operations at Bank of Granite. “To secure the business, we needed a CD-ROM customer delivery product up and running in about 30 days. We have been an Open Solutions customer for about 10 years and knew about the benefits of ISCustomerDelivery, so it was an easy choice. Open Solutions worked very hard to meet this strict deadline, and I am pleased that we were able to deliver the product to the customer along with their first statement.”
ISCustomerDelivery allows users to create virtual statements, perform data extractions and search checks and deposited items by date, amount or check number. The applications advanced capabilities allow multiple accounts to be included on a single CD-ROM, and support the option to print high-quality copies of statements, checks and deposits.
“My experience with the Open Solutions Imaged Payments Technology Group has been great,” Stephens said. “The effort they put into getting this product implemented in such a short time period allowed us to secure a commercial account that could become one of the largest deposit relationships for our bank. Having the ability to meet customer demand certainly gives us a competitive advantage in our market and builds important community relationships. ISCustomerDelivery is a very effective, feature-rich and user-friendly product.”
‘Winter Expo’ Scheduled
The Connecticut Mortgage Bankers Association, with participation of the Connecticut Association of Mortgage Brokers, will sponsor the “Winter Expo in the Sun” on Monday, Jan. 29, 2007. The expo will take place at the Mohegan Sun Hotel and Convention Center in Uncasville.
CMBA, a resource for building professional relationships, will sponsor the event. It is open to all, but will be especially useful to anyone involved with the mortgage industry. “Winter Expo in the Sun” will be publicized in major newspapers and trade magazines as well as via invitations being sent to lenders, brokers and associated professionals throughout Connecticut and surrounding states.
The exhibitor’s package is $1,375 for CMBA/CTAMB members ($1,700 for nonmembers) and will include 10- by 9-foot space with pipe and drape; admittance for up to four staffers; signage and electricity in the non-union exhibit space. It also includes one room at the Mohegan Sun Hotel. The registration deadline is Jan. 5.
General admittance for both CMBA/CTAMB and non-members is $25. The exhibition hall will open at 1 p.m.
CTAMB will present the educational portion of the day’s events with a seminar entitled “Options and Opportunities in the Changing Market” from 10 a.m. to noon. The seminar will be conducted by Mortgage Guaranty Insurance Corp.
For more information about booth reservations, sponsorship opportunities or attendance, contact the CMBA office at (860) 232-9141 or e-mail to info@cmba.org.
