Chelsea Groton Bank has launched new video banking services, including a mobile app that will allow customers to transact with a banker through video.

The bank’s new services, called Chelsea|LIVE Video Banking, gives members “the flexibility to bank when, where and how it’s most convenient,” the bank said in a statement. The new services include a tool for making a secure video call to the bank through a phone or computer app, as well as walk-up or drive-up interactive teller machines.

“We are focused on providing innovative tools and services to our members, ensuring that they have convenient access to our team and their finances,” Jenn Pensa, Chelsea Groton Bank’s executive vice president and chief innovation officer, said in the statement. “We believe this technology will be invaluable to members of our community, both during pandemic times and after, providing them opportunities to interact with our team when, where, and how they want to. Chelsea|LIVE Video Banking is an example of a personalized customer-facing technology that will enable us to continue to enhance relationships and provide our trusted service to individuals and businesses even after-hours or off-site.”

Chelsea Groton Bank has partnered with Utah-based financial technology firm POPi/o Mobile Video Cloud to offer the video banking app. The app will give members an experience similar to FaceTime or telehealth, the bank said, adding that built-in security features will allow bankers and members to share and sign documents, review proposals together and perform other transactions during a live video call from the member’s phone, tablet or computer.

“We’ve already had experiences where, due to travel restrictions, members were unable to meet at a branch to sign documentation,” Pensa said. “We were able to have a meeting through the Video Banking App that allowed all parties to connect, converse and sign documents. This wouldn’t have been feasible without the Video Banking App.”

Chelsea Groton has also replaced traditional ATMs at its Mystic and Niantic walk-ups and New London, Norwichtown and Norwich-Westside drive-ups with video banking ATMs. The bank said it will add the machines to more locations this year.

Chelsea Groton said it has formed a Chelsea|LIVE Video Banking Team to assist members and nonmembers at the video banking ATMs and through the online and mobile app. The team includes Mariel Duran-Lora of Waterford, Alex Johnson of New London, Kyle Main of Canterbury, Dee Houde of Norwich, and Zina Secchiaroli of New London, as well as business bankers, commercial lenders, mortgage loan officers and members of the wealth management team.