Chase’s New England Head Leaves for Atlanta Post
Cooke led Chase through a huge expansion in its New England branch footprint as it sought to convert many credit card customers to deposit and loan clients.
Banks Turn to ITMs to Evolve Branches
Some banks are using video-enabled ATMs to free branch staff to provide higher-touch advice and service to customers.
Chase Restarts Hartford Branch Plans
While the pandemic has seen banks, including national and regional banks, closing branches amid changing consumer behaviors and preferences, Chase Bank plans to continue its branch expansion into Greater Hartford.
A Data-Driven Approach to Branches
As chief operating officer at East Hartford-based AccuBranch, Nancy Nesbitt takes components of her experience in commercial real estate, economic development and banking and “wraps them all up with a pretty bow” to help banks and credit unions understand their markets and understand where they should build new branches.
Banker Sees Opportunities for Community Bank Branches
Thomaston Savings Bank has doubled its branch network in the last 11 years, and tripled its assets. In the middle of that growth sits senior retail banking officer Todd Burton.
Branch Staff Adapt in Changing Industry
With financial technology and automation expected to affect banking even more in the coming years, banks and credit unions will likely continue to reevaluate not just their branch networks but also the roles of frontline staff.
People’s United to Keep One-Third of CT Stop & Shop Branches in Deal
Almost eight months after announcing it would close 140 of its branches in Stop & Shop supermarkets across its footprint, Bridgeport-based People’s United Bank partially reversed course yesterday saying it will be retaining around one in three of its Connecticut Stop & Shop locations.
Lenders See Opportunities for Branch Expansion
From bank mergers and technology to the pandemic and changing consumer behaviors, multiple forces continue to alter the role of traditional brick-and-mortar branches in banking.
Leading a New Entry into Market
As regional president for NBT Bank in Connecticut, Andreas Kapetanopoulos has found that prospective clients often ask the same three questions: Where is the bank based? What does NBT stand for? And where is your closest branch?
Santander to Close Four CT Branches
Santander Bank plans to close four Connecticut branches, joining several other banks reducing their footprints in the state as the acceleration of digital banking changes consumer preferences.
Bringing KeyBank’s Commercial Banking to Connecticut
KeyBank entered the Connecticut and Western Massachusetts market with the 2016 acquisition of First Niagara Bank, and for the past year, KeyBank’s market president, James Barger, has been preparing to expand into a new region: Greater Boston.
More Branch Closures Ahead
Connecticut will lose dozens of bank branches in the next couple of years as several lenders shutter locations, including supermarket branches made unprofitable by small margin spreads.
TD Bank Plans CT Branch Closings
TD Bank plans to close six of its branches in Connecticut, the latest in a string of several lenders adjusting their physical footprints in the state.
2021 Could See More of the Same for Lenders
Even as 2020 comes to an end, many of the storylines that dominated the year in banking and lending continue to evolve, likely shaping the industry for months and years to come.
GSB Breaks Ground on New Branch
Guilford Savings Bank officially broke ground this week on its latest branch office at the intersection of Washington and Blakeslee avenues in North Haven.
BCG: Coronavirus Could Transform Branch Usage
The coronavirus pandemic is on a path to radically change the way consumers interact with their banks, with 24 percent of customers planning to use branches less, or stop visiting completely, according to a new study.
Connecticut Companies Launch Interactive Teller Machine Solution
Using interactive teller machines from ATM manufacturer Nautilus Hyosung, the new product looks to reduce demands on both call centers and branch staff for banks and credit unions by enabling self-service first and assisted service only when needed.
A Big Bank that Wants to Feel Small
As a regional bank with offices in 16 states and $145 billion in assets, KeyBank might seem more like a big institution than a community bank. To fight that perception, the bank has deployed a range of services and tools that are aimed at helping communities thrive.
People’s United to Close 12 More Branches – in Massachusetts
People’s United Bank will close 12 branches in western and central Massachusetts as part of its branch consolidation following its acquisition of United Bank.
Chase Opens First Location in 10-Branch Hartford-Area Plan
Chase Bank held a grand opening celebration at its first branch in the Hartford area on Thursday, part of six to 10 new branches planned for the region in the next few years. These new locations join more than 40 other Chase branches in Connecticut.
