Massachusetts-based PeoplesBank is set to open “at least” four units of its video and virtual assistant-enabled teller machines or interactive teller machines, also known as ITMs, in the Hartford metro area.
Chelsea Groton Bank has launched new video banking services, including a mobile app that will allow customers to transact with a banker through video.
Using interactive teller machines from ATM manufacturer Nautilus Hyosung, the new product looks to reduce demands on both call centers and branch staff for banks and credit unions by enabling self-service first and assisted service only when needed.
As the “convenience is king” retail paradigm continues to influence banking, we are seeing the emergence of a new technology and additional delivery channel that could greatly expand the possibilities of the humble ATM.
