
Ion Bank Opens Southington Branch, Adds EV Charging
Ion Bank is opening its new 22nd branch in Southington. And it comes with a new benefit for customers: an electric vehicle charging station.
Ion Bank is opening its new 22nd branch in Southington. And it comes with a new benefit for customers: an electric vehicle charging station.
Massachusetts-based PeoplesBank is set to open “at least” four units of its video and virtual assistant-enabled teller machines or interactive teller machines, also known as ITMs, in the Hartford metro area.
While the closing of bank and credit union lobbies has sent many customers to drive-up windows or online tools, a community bank in East Granby has another option for servicing someone who shows up at the branch: an interactive teller machine offering a face-to-face connection with a staff member.
Using interactive teller machines from ATM manufacturer Nautilus Hyosung, the new product looks to reduce demands on both call centers and branch staff for banks and credit unions by enabling self-service first and assisted service only when needed.
As the “convenience is king” retail paradigm continues to influence banking, we are seeing the emergence of a new technology and additional delivery channel that could greatly expand the possibilities of the humble ATM.