Online-Only Banks Experience Decrease in Customer Satisfaction
A recent analysis by J.D. Power reveals an overall decline in customer satisfaction for online-only banks due to issues with customer service and efficient problem resolution.
Wells Fargo, Webster Rank at Bottom in Study of Tri-State Area Bank Satisfaction
A new analysis by J.D. Power has found that Wells Fargo and Webster Bank have the least satisfied customers of the major national and regional banks active in Connecticut, New York and New Jersey.
J.D. Power: National Banks’ Deposits Vulnerable to Higher-Rate Offers
Customer satisfaction with national banks slightly improved this year, but a J.D. Power study found that depositors are attracted to higher interest rates at investment or wealth management and digital-only banks.
Mortgage Lenders Get Creative with Services, Boosting Satisfaction
With average 30-year mortgage rates reaching 7.79 percent in October – the highest level since 2000 – lenders were forced to get creative financing homes, leading to high customer satisfaction in 2023.
Bank Customer Financial Confidence Falls ‘Troublingly’ in New Survey
American bank customers feel like their financial situation is getting more and more precarious according to a new survey by consultancy J.D. Power.
Study: Banks Urged to Educate Consumers on Buy Now, Pay Later
Consumers are increasingly becoming interested in “buy now, pay later” shopping options amid the growing financial challenges of the average American, and a new study by J.D. Power is urging banks to further educate the public on this alternative.
Study: Financial Advice Creates ‘Lifetime’ Connections with Bank Customers
Banks are sitting on “a goldmine of customer goodwill” that can help them make lifetime connections with customers if they can get financial management and advice products right, J.D. Power researchers said.
Liberty Bank Beats Out NYC Lenders in Satisfaction Survey
Middletown-based Liberty Bank has the most satisfied customers in the entire Tri-State area, even beating out megabanks like Chase and regional lenders like M&T Bank.
Survey Suggests Depositors Searching for Yield as Financial Health Dips
Fewer customers had $10,000 or more in deposits at their primary bank in the past year, while the percentage of customers categorized as financially unhealthy increased, according to a new study from J.D. Power.
J.D. Power: Satisfaction With Merchant Services Declines
Economic conditions, costs and ongoing difficulties with payment processing technology have driven a drop in small business satisfaction with merchant services providers.
Survey: National Banks See Customer Satisfaction Drop
Customer satisfaction at the nation’s largest banks has declined, with customers younger than age 40 driving lower satisfaction.
J.D. Power: Inflation Affects Small Business Credit Card Satisfaction
Small business owners with a dedicated account manager at their credit card issuer, including business owners pessimistic about the year ahead, had higher overall satisfaction with the issuer, according to a recent study from J.D. Power.
Mismatch Seen Between Advice Businesses Want from Banks and What They Get
While three-quarters of U.S. small businesses want to receive financial advice from their bank, most do not receive the kind of comprehensive advice that would help a small business grow, according to a recent study from J.D. Power.
J.D. Power: Retail Bank Customers Want Advice on Inflation
More U.S. consumers are now considered financially vulnerable, while one-third of retail bank customers want – but have not received – information from their bank on how to handle inflation, according to a new report from J.D. Power.
J.D. Power: Credit Card Spending Falls
Increased financial stress and alternative financing options have contributed to a significant decline in the overall share of customer spending allotted to a primary credit card, according to a recent study from J.D. Power.
J.D. Power: Mortgage Servicer Transfers Affects Customer Satisfaction
Transferring mortgages from one servicer to another leads to more dissatisfied customers who lack trust in both companies, according to a study from J.D. Power.
J.D. Power: Consumer Loans Grow Among Financially Vulnerable
Activity in the consumer lending industry has grown over the past year, with financially vulnerable consumers making up nearly 40 percent of the customers, according to a new study from J.D. Power.
J.D. Power: Customer Service Drives Online-Only Account Satisfaction
Despite the self-service nature of online-only checking and savings accounts, access to customer service channels, including phone and email, helped drive satisfaction with these direct bank accounts, according to a new study from J.D. Power.
J.D. Power: Banks Can Help Customers With Financial Stress
Digital transformation and rising inflation have created a new set of customer engagement challenges for U.S. retail banks, according to a new study from J.D. Power.
J.D. Power: Small Business Satisfaction With Payments Processors Surges
Big banks say the costs of their services and improvements in customer support help drive small business satisfaction with their payment processing services, according to a new study from J.D. Power.
