Record low interest rates have driven not just mortgage activity but also customer satisfaction with mortgage originators, according to a recent J.D. Power survey. But longer closing times, infrequent communication and problems with digital channels could eventually affect satisfaction.
The recently announced merger of two mortgage originator and servicing companies will create the seventh largest servicer in the United States.
The Consumer Fraud Protection Bureau has released its 2016 Fair Lending Report detailing the agency’s priorities, supervision and enforcement actions on behalf of consumers last year.
Realogy Holdings Corp., the largest full-service residential real estate services company in the United States, and Guaranteed Rate Inc., one of the largest independent retail mortgage companies in the country, today announced that they have agreed to form a new joint venture, Guaranteed Rate Affinity LLC, which is expected to begin doing business in June 2017.
