J.D. Power: Mortgage Servicer Transfers Affects Customer Satisfaction
Transferring mortgages from one servicer to another leads to more dissatisfied customers who lack trust in both companies, according to a study from J.D. Power.
CFPB Exams Find Fair Lending, Mortgage Servicing Violations
Some mortgage lenders have violated fair housing laws by discriminating against African Americans and women when granting pricing exceptions, according to a report from the Consumer Financial Protection Bureau.
Regulators End COVID-Related Relief for Mortgage Servicers
More than 18 months after financial regulators said they would not take action against mortgage servicers for failing to meet certain timing requirements when working with borrowers, this COVID-related regulatory relief has ended.
J.D. Power: Satisfaction With Mortgage Servicers Increased During Pandemic
While a combination of relief efforts and pivots to digital solutions helped mortgage servicers earn high levels of customer satisfaction during the pandemic, much of that improvement in satisfaction came from non-bank companies that have started to gain an edge over bank lenders, according to a recent study from J.D. Power.
