Online-Only Bank Archives - Commercial Record

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J.D. Power: Customer Service Drives Online-Only Account Satisfaction

by The Commercial Record | May 16, 2022 | Banking & Lending, CR Daily, Executive Briefing

Despite the self-service nature of online-only checking and savings accounts, access to customer service channels, including phone and email, helped drive satisfaction with these direct bank accounts, according to a new study from J.D. Power.