With Ford Motor Co.’s stock at nearly a nine-year low and the company squeezed by tariffs and trade tensions, Chief Executive Jim Hackett sought to restore confidence among dealers gathered in Las Vegas this week, days ahead of third-quarter results.
In closed-door meetings with members of Ford’s national dealer network, Hackett and other top Ford executives showed off future versions of the popular Explorer and Escape SUVs as well as new the Ranger mid-sized pickup truck and an unnamed smaller off-road utility vehicle, attendees said. Ford has said it will refresh 75 percent of its North American lineup over the next two years.
Investors on Thursday sold Ford shares down another 2.9 percent to $8.51, a new 52-week low. Ford is expected to report a decline in third quarter profits on Oct. 24.
Dealers said the most important aspect of the meetings in Las Vegas was that Hackett laid out his vision for the company and explained to dealers how they fit in those plans – reassurances they said were long overdue.
Hackett and other executives promised dealers there will be a wave of new models to replace an aging lineup, that future models would come at a faster pace and that more of those new models would be electric or hybrid.
Company executives also outlined plans to cut time from a customer ordering a vehicle to delivery from 82 days to 38 as well as plans for the launch of an enhanced customer appreciation program to reward Ford’s most loyal buyers.
While some dealers expressed concern about Ford’s previously announced decision to drop sedans in the U.S. market due to declining demand, they accepted the logic.
“Most dealers have their entire net worth sunk into a dealership, so it was important for us to know what’s going on,” Santosh Viswanathan, managing partner with Willis Ford in Smyrna, Delaware, told Reuters. He attended Hackett’s presentation on Monday.
Ford announced an $11 billion restructuring in July and three months before that said it would drop production of traditional sedans in the U.S. market and accelerate cost cutting. Many investors and analysts have called for greater detail about the restructuring and complained the company lacked a clear strategy.
Dealers attending the Las Vegas meetings said they applauded Ford’s next batch of ads, which will launch this weekend. The ads tout Ford’s long manufacturing history and the involvement of the Ford family, and use the tagline “Built Ford Proud,” echoing the long-used Ford truck slogan, “Built Ford Tough.”