How do I subscribe to The Commercial Record?
Pricing, Cancelation and Renewal Policy
Pricing. The subscription price will be made clear to you on our sign-up pages or otherwise during the sign-up process and may vary from time to time. You agree to pay the fees at the rates notified to you at the time you purchase your subscription. For certain subscriptions you can take out either an annual or monthly (or other frequency we offer) subscription. Eligibility for any discounts is ascertained at the time you subscribe and cannot be changed during the term of your subscription.
Special and Introductory Offers (“Offer”). If you sign up for an Offer, your Subscription will automatically convert into a continuous paid subscription at the end of the Offer period unless a cancellation request is received prior to the end of the specified Offer period. At the discretion of TWG, we may make special or introductory offers, promotions or send invitations to participate in a trial that does not automatically convert into a paid subscription and does not require cancellation before the end of said trial. Such offers will include language to this effect. RESTRICTIONS: You must be a new customer. You and/or Your household are limited to one Offer in a twelve (12) month period. TWG reserves the right to immediately terminate your Offer and access to its Services, at any time, if it determines (at its sole discretion) there has been abuse of these restrictions. All Offers are subject to change without prior notification.
Refund Policy. We reserve the right to alter the Refund Policy at any time, at our discretion, without prior notification. A pro-rated refund of the unused portion of a current subscription may be granted at our discretion. You are obligated to pay the entire monthly fee for the month of cancellation regardless of when the termination was initiated during the month. Any subsequent refunds from a cancellation will be pro-rated based on a calendar monthly billing cycle regardless of the billing cycle selected during the initial registration, and any billing changes made during your subscription period for a Service.
Discount Subscriptions. Subscriptions with discounted pricing may be cancelled with a 30 day notice, however, the subscription rate will be adjusted to the regular full-rate in affect at the time. Any remaining balance due on the unused portion of the subscription term will determined based on the recalculated used portion at the full subscription rate.
Corporate Subscription Bulk Packages. The users of a Corporate Package can change from individual to individual, but the total number of users must be constant during the term of the subscription. The term of a Corporate Subscription Bulk Package is non-refundable and non-cancellable. You have an unqualified obligation to pay each payment due for a subscription.
Auto-Renew Policy. Your subscription will renew automatically approximately one month prior to your expiration date at the regular subscription rate in effect at the time of renewal. You will not receive renewal reminders prior to being charged for such renewals. Renewal prices are subject to change without notice. We will automatically renew your subscription and charge your credit card unless you notify us by telephone, mail, or email of your decision to terminate your subscription. You must cancel your subscription before it renews in order to avoid subscription fee charges to your credit card for the renewal term.
How to contact customer service: You may contacting our Customer Services team regarding your subscription needs at email@example.com, 617-896-5367 and by mailing correspondence to: The Warren Group, 2 Corporation Way Suite 250, Peabody MA 01960.
How can I find the expiration date of my subscription?
Go to “Accounts” on the homepage and login using your username and password – select Manage Your Account on the left-hand column, then click on History on the main page to see your expiration date.
What is my username and/or password?
Your username will be the email address you used when ordering your subscription. If you know your username but not your password, go to the login page and click “forgot password.” Lastly, if you do not know either username or password, please call Customer Service at 617-896-5388 (Monday – Friday, 8:30 a.m. to 5:00 p.m. EST) for help.
Can more than one person use the same username and password?
No. You cannot share usernames and passwords. Our website allows access for only one user per subscription and only one login at a time. To simplify access to content on more than one device we recommend saving your password information in your browser. To purchase another subscription call Customer Service at 617-896-5367 (Monday – Friday, 8:30 a.m. to 5:00 p.m. EST), email firstname.lastname@example.org or click here.
Why doesn’t my login work?
Our website is compatible with Chrome, Safari and Firefox. If you are not using Internet Explorer and you are still having issues logging in, click on the forget password button to verify your password. Another option is to clear your cookies and browser history and try again.
If you continue to have issues please call Customer Service at 617-896-5388 (Monday – Friday, 8:30 a.m. to 5:00 p.m. EST) or email email@example.com
How do I change my mailing or email address?
Why am I no longer receiving my email alert?
Several things can affect the delivery of your email to your inbox. The three most common reasons are:
Your email was stopped by a spam filter. Check you Spam or Junk folder to see if our messages ended up there. Check with your IT department about white listing our emails.
You may have opted out of receiving messages from us. To sign up again, call Customer Service at 617-896-5367 (Monday – Friday, 8:30 a.m. to 5:00 p.m. EST) or email firstname.lastname@example.org.
Your email may have bounced or rejected mail from us in the past which prevents our servers from emailing to your address again. Please call Customer Service at 617-896-5367 (Monday – Friday, 8:30 a.m. to 5:00 p.m. EST) or email email@example.com for help.
Why can’t I renew my subscription online?
You can renew your subscription online only if the rate and term of the subscription have not changed. Log into your account by clicking on “Account” from our home page. Once there, click “Make a Payment.” If you are unable to renew online, please call Customer Service at 617-896-5367 (Monday – Friday, 8:30 a.m. to 5:00 p.m. EST) or email firstname.lastname@example.org.
How can I get a receipt of my payment?
To get a receipt of your payment for tax or other purpose, go to “Account” from The Warren Group’s homepage. Once logged in click “Manage Account.” Once on that page click on “History.” Next to your most recent payment you will see “Payment Receipt.” Hover the mouse over click on “Receipt,” then print.
Can I pay by check over the phone?
No, all checks must be mailed to: The Warren Group, 2 Corporation Way, Suite 250, Peabody MA 01960
How can I avoid the hassle of getting renewal notices?
You can renew your subscription automatically every year with our AutoRenew option. Simply call us or go to “Account” and set up the option online. Your credit card is charged safely and automatically each month, annually or biannually, depending on your subscription type, at the rate effective at the time of your renewal. If you know you will renew, make it easy with AutoRenew and never get subscription reminders by mail, email or phone again. Call Customer Service at 617-896-5367 (Monday – Friday, 8:30 a.m. to 5:00 p.m. EST) to activate your AutoRenewal subscription.
What is the AutoRenew option?
AutoRenew allows you to subscribe without the flurry of annoying renewal notices and phone calls. Your credit card is charged safely and automatically monthly, annually or biannually, depending on your subscription type, at the rate effective at the time of your renewal.
What are my AutoRenew options?
Monthly subscribers: Depending on the calendar month, you may initially be charged twice in a 30-day period. This will represent payment for the first two months and will happen only once.
Annual subscribers: Your credit card is charged every year.
Biannual Subscribers: Your credit card is charged once every two years.
To make the switch to AutoRenew, call Customer Service at 617-896-5367 (Monday – Friday, 8:30 a.m. to 5:00 p.m. EST) or email email@example.com.
Why was my credit card automatically charged?
Why did my subscription expire when I know payment was mailed?
Why am I being asked to log in again when it shows that I’m already logged in?
Our website is best viewed in Chrome, Safari and Firefox. If you are using one of these browsers and are still experiencing odd errors on the site, go to your tools options and clear the cookies, then log in again. If your error message says “You do not have the proper subscription,” your subscription may have expired. Please call Customer Service at 617-896-5367 (Monday – Friday, 8:30 a.m. to 5:00 p.m. EST) or email firstname.lastname@example.org for assistance.