The Department of Justice and Webster Bank have reached a settlement to ensure equal access for disabled individuals at Webster Bank locations in accordance with the Americans with Disabilities Act (ADA).

A deaf individual filed an ADA complaint alleging that Webster Bank would not do business with him using a video relay service. Since the investigation began, Webster Bank worked cooperatively to develop and amend its policies to comply with ADA regulations, according to the Department of Justice.

The agreement requires Webster Bank to accept video relay calls in all of its branches and to amend its policies, practices and training to ensure the removal of barriers to access at its branches.