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ACSI Finds Drop in Bank, Credit Union Customer Satisfaction

ACSI Finds Drop in Bank, Credit Union Customer Satisfaction

by The Commercial Record | Nov 20, 2020 | Banking & Lending, CR Daily, Industry News

While Customer satisfaction with community banks and credit unions has fallen, it remains higher than satisfaction with national and super regional banks, according to a recent report from the American Customer Satisfaction Index.

Investment Manager Calls on Banking Industry to ‘Decarbonize’ its Balance Sheets

Investment Manager Calls on Banking Industry to ‘Decarbonize’ its Balance Sheets

by The Commercial Record | Nov 12, 2019 | Banking & Lending, CR Daily, Industry News

A new report from Boston Common Asset Management finds that, while risk assessment tools and green banking industry initiatives have expanded in recent years, more changes are needed within the financial industry to manage climate-related risks.

Report: Bad Press Coverage Might Be Good for Banks

by The Commercial Record | Feb 5, 2019 | Banking & Lending, CR Daily, Executive Briefing, Industry News

People have always joked that there is no such thing as bad publicity, but the saying may prove to be true for the banking industry.

With Cordray Out, Banks And CUs Ready For New Direction

With Cordray Out, Banks And CUs Ready For New Direction

by Bram Berkowitz | Nov 16, 2017 | Banking & Lending, CR Daily, Executive Briefing, Industry News, Residential Real Estate

With the announcement Wednesday that Richard Cordray would resign from the Consumer Financial Protection Bureau, the agency is undoubtedly headed in a new direction.

Community Banks Did Well In Q2, But Vulnerable To Interest-Rate Risk

by Bram Berkowitz | Aug 29, 2017 | Banking & Lending, CR Daily, Executive Briefing, Industry News, Uncategorized

The banking industry boosted earnings in the second quarter of 2017 with net income for the quarter surpassing $48 billion, a 10.7 percent increase from one year ago, according to data from the Federal Deposit Insurance Corporation.

Inside The Cutthroat World Of Cybersecurity Recruitment

Inside The Cutthroat World Of Cybersecurity Recruitment

by Laura Alix | Jul 21, 2016 | Banking & Lending

Much ink has been spilled in these very pages about both the need for strong cybersecurity practices and the talent wars happening at banks today (particularly in commercial lending), but ne’er the twain shall meet. But as hackers at home and abroad target financial...
Banking Industry Books Growth, But Regulators Warn Of Interest Rate Risk

Banking Industry Books Growth, But Regulators Warn Of Interest Rate Risk

by The Commercial Record | Nov 30, 2015 | Banking & Lending, Executive Briefing, Industry News

The banking industry posted year-over-year gains in net income and unprofitable institutions fell to their lowest levels since early 2005, but regulators warned of growing risk in the industry as margin-squeezed banks increasingly reach for yield. “While the banking...

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