After years of closing or mostly neglecting physical bank branches across the U.S., the nation’s largest banks are spending hundreds of millions of dollars on refurbishing old locations or building new ones, and in the process changing the look, feel and purpose of the local bank branch.
Some banks are using video-enabled ATMs to free branch staff to provide higher-touch advice and service to customers.
Ion Bank is opening its new 22nd branch in Southington. And it comes with a new benefit for customers: an electric vehicle charging station.
Santander is revamping its branches and expanding its hours to invite more customers into the branch on their own terms, the bank announced last week.
