Online-Only Banks Experience Decrease in Customer Satisfaction
A recent analysis by J.D. Power reveals an overall decline in customer satisfaction for online-only banks due to issues with customer service and efficient problem resolution.
J.D. Power: National Banks’ Deposits Vulnerable to Higher-Rate Offers
Customer satisfaction with national banks slightly improved this year, but a J.D. Power study found that depositors are attracted to higher interest rates at investment or wealth management and digital-only banks.
Liberty Bank Launches Digital Bank for Small Businesses
Owners Bank is currently available to small business owners in Connecticut and three other states, but it has national ambitions.
Liberty Bank Hires Strategy Officer for Digital Bank
Middletown-based Liberty Bank has hired a former credit union CEO to work on its stand-alone digital bank, which Liberty said would soon launch.
Citizens Completes HSBC Branch, Digital Bank Acquisition
Providence-based Citizens Financial Group Inc. has completed the acquisition of 80 HSBC Bank U.S.A.’s East Coast branches, as well as HSBC’s national online deposit business.
