Liberty Bank Beats Out NYC Lenders in Satisfaction Survey
Middletown-based Liberty Bank has the most satisfied customers in the entire Tri-State area, even beating out megabanks like Chase and regional lenders like M&T Bank.
Survey Suggests Depositors Searching for Yield as Financial Health Dips
Fewer customers had $10,000 or more in deposits at their primary bank in the past year, while the percentage of customers categorized as financially unhealthy increased, according to a new study from J.D. Power.
Do Banks Live Up to Relationship Ideals? Survey Suggests Not
While community banks and credit unions often point to customer relationships to distinguish themselves from large banks and fintech competitors, a recent study found that only about half of consumers said their bank or credit union tried to engage with them to understand their needs.
J.D. Power: Banks Can Help Customers With Financial Stress
Digital transformation and rising inflation have created a new set of customer engagement challenges for U.S. retail banks, according to a new study from J.D. Power.
