J.D. Power: Mortgage Servicer Transfers Affects Customer Satisfaction
Transferring mortgages from one servicer to another leads to more dissatisfied customers who lack trust in both companies, according to a study from J.D. Power.
CFPB: Service Levels, Delinquency Rates Varied Among Mortgage Servicers
Some of the largest mortgage servicers in the U.S. had varying responses to borrowers’ inquiries during the pandemic, with some servicers struggling to help homeowners, according to a report from the Consumer Financial Protection Bureau.
J.D. Power: Mortgage Servicers Need to Improve Customer Sat
A combination of historically low interest rates, record high unemployment and rising delinquencies have created a surge in customer inquiries to mortgage servicers during the COVID-19 pandemic.
