by James Sanna | Jun 8, 2023 | Banking & Lending, CR Daily, Industry News
Chatbots have become vital tools for banks and credit unions trying to offer customers relatively frictionless ways to answer simple questions. But, according to a new CFPB report, those same tools could be putting them at risk of violating federal consumer protection laws.
by Bernice Ross | May 4, 2023 | Industry News, Opinion, Residential Real Estate
Some in the real estate industry are arguing that AI answers to lead-qualifying and simple questions from buyers and sellers are a far more accurate, dependable and inexpensive than dedicated phone staff. Nothing could be further from the truth.