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AI Shakes Up Call Center Industry, But Some Tasks Better Left to Humans

AI Shakes Up Call Center Industry, But Some Tasks Better Left to Humans

by The Associated Press | Sep 15, 2025 | Banking & Lending, CR Daily, Industry News

Some jobs have been lost and there have been dire forecasts about the future job market for these individuals, ranging from modest single-percentage point losses, to as many as half of all call center jobs going away in the next decade.

Report: CT Transit Corridors Are Primed for More Homes

Report: CT Transit Corridors Are Primed for More Homes

by The Commercial Record | Sep 15, 2025 | Banking & Lending, CR Daily, Industry News

A new report says over half of Connecticut residents live in 9 percent of the state’s land, along existing transit corridors. Those areas have significant opportunities to add even more housing, the report concludes, when combined with areas with existing sewer infrastructure.

M&T Bank CEO Looking for More M&A

M&T Bank CEO Looking for More M&A

by Sam Lattof | Sep 12, 2025 | Banking & Lending, CR Daily, Industry News

Speaking at an event in Boston, M&T Bank CEO René Jones predicted more M&A activity in the Northeast – including some driven by his own institution.

What Happens When You Lie on Your Loan Application

by Lew Sichelman | Sep 11, 2025 | Banking & Lending, CR Daily, Industry News, Residential Real Estate

Even if you are not prosecuted, if your lender finds out you equivocated, they can call your loan due and payable on the spot.

End of a Momentous Chapter for PeoplesBank

End of a Momentous Chapter for PeoplesBank

by Sam Lattof | Sep 11, 2025 | Banking & Lending, CR Daily, Industry News

As CEO of PeoplesBank, Tom Senecal has led the mutual bank through some huge changes in the last 10 years, including its entry into the Connecticut market. He’s now set to retire at the end of the year.

PeoplesBank Converts to Cloud Platform

PeoplesBank Converts to Cloud Platform

by Sam Lattof | Sep 10, 2025 | Banking & Lending, CR Daily, Industry News

PeoplesBank says it’s become the largest U.S. community bank to fully operate on a cloud-native core banking platform after successfully converting to the Nymbus Banking Platform.

PeoplesBank CEO Tom Senecal Announces Retirement

PeoplesBank CEO Tom Senecal Announces Retirement

by Sam Lattof | Sep 4, 2025 | Banking & Lending, CR Daily, Industry News

After 30 years at PeoplesBank, chairman and CEO Tom Senecal announced that he will retire at the end of 2025.

How the Fed Losing Its Independence Could Affect Your Everyday Life

by The Associated Press | Sep 3, 2025 | Banking & Lending, CR Daily, Digital Edition

President Donald Trump’s attempt to fire a member of the Federal Reserve’s governing board has raised alarms among economists and legal experts who see it as the biggest threat to the central bank’s independence in decades.

Fed Chair Powell Faces Fresh Threats to Independence Amid Potential Rate Cuts

Fed Chair Powell Faces Fresh Threats to Independence Amid Potential Rate Cuts

by The Associated Press | Aug 25, 2025 | Banking & Lending, CR Daily, Industry News

Now that Federal Reserve Chair Jerome Powell has signaled that the central bank could soon cut its key interest rate, he faces a new challenge: how to do it without seeming to cave to the White House’s demands.

Inflation or Jobs: Federal Reserve Divided Over Competing Concerns

Inflation or Jobs: Federal Reserve Divided Over Competing Concerns

by The Associated Press | Aug 18, 2025 | Banking & Lending, Industry News

One major question will be front and center for Federal Reserve policymakers as they prepare for an annual conference in Jackson, Wyoming next week and a crucial policy meeting in September: Which is a bigger problem for the economy right now, stubborn inflation or slower hiring?

Lower Mortgage Rates Adding Competition, Not Inventory

Lower Mortgage Rates Adding Competition, Not Inventory

by Sam Lattof | Aug 14, 2025 | Banking & Lending, CR Daily, Industry News, Residential Real Estate

With mortgage rates on the decline, an already competitive residential real estate market is set to grown even fiercer in Connecticut.

Citizens Names New CFO

Citizens Names New CFO

by Sam Lattof | Aug 13, 2025 | Banking & Lending, CR Daily, Industry News

Citizens Bank has tapped a Barclays Bank veteran to be its lead financial executive.

Trump Opens Door to 401k Investments in Real Estate, Crypto

Trump Opens Door to 401k Investments in Real Estate, Crypto

by The Associated Press | Aug 11, 2025 | Banking & Lending, Commercial & Industrial, Industry News

An executive order signed Thursday by President Donald Trump could give real estate projects, private equity and cryptocurrency firms long-sought access to a pool of funds worth trillions.

Chase Plans Five More Branches in Connecticut

Chase Plans Five More Branches in Connecticut

by The Commercial Record | Aug 5, 2025 | Banking & Lending, CR Daily, Industry News

Chase Bank says it is planning to open five more branches in Connecticut over the next two years, adding to its existing 62-branch total.

Bank with Big Hartford Presence Expands in Mass.

by Sam Lattof | Aug 4, 2025 | Banking & Lending, CR Daily, Industry News

A division of a major presence in the Hartford-area banking market is proposing to merge with a rural Massachusetts lender to create a $6.69 billion-asset institution.

Boosting Satisfaction in the Mortgage Process

Boosting Satisfaction in the Mortgage Process

by Sam Lattof | Jul 31, 2025 | Banking & Lending, CR Daily, Industry News, People

While customer satisfaction remains high for mortgage originators, customers are increasingly dissatisfied with their mortgage servicers. Andrew Marquis, senior vice president at Cleveland-based CrossCountry Mortgage, thinks the issue may be that originators have set the customer service bar too high.

Connecticut Home Equity Jumps in Second Quarter

by Sam Lattof | Jul 31, 2025 | Banking & Lending, CR Daily, Industry News, Residential Real Estate

Connecticut saw the largest annual increase nationwide in the proportion of equity-rich homes in the second quarter of 2025.

First County Bank CEO Retiring

First County Bank CEO Retiring

by Sam Lattof | Jul 30, 2025 | Banking & Lending, CR Daily, Industry News

First County Bank CEO Robert J. Granata will retire in July 2026.

Federal Reserve Likely to Stand Pat On Rates This Week, Deepening the Gulf Between Powell and Trump

Federal Reserve Likely to Stand Pat On Rates This Week, Deepening the Gulf Between Powell and Trump

by The Commercial Record | Jul 30, 2025 | Banking & Lending, CR Daily, Industry News

The Federal Reserve is expected to leave its short-term interest rate unchanged on Wednesday for the fifth straight meeting.

Sikorsky Credit Union Plans New Branch in Fairfield

by Sam Lattof | Jul 29, 2025 | Banking & Lending, CR Daily, Industry News

Currently in the design phase, Sikorsky Credit Union plans a new branch opening in Fairfield in 2026.

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